Return & Refund Policy

At PeakPaws, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@peakpaws.co.nz. Returns must be approved before being sent back.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will work with you to resolve the issue as quickly as possible.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and place a new order once your return has been approved.

Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Products that have been used or damaged after delivery

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@peakpaws.co.nz.